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Digital innovation, strategic partnerships crucial to bridging financial inclusion gap, says FINCA’

FINCA Zambia chief executive officer Douglas Kamwendo says digital innovation, strategic partnerships and customer experience are crucial to bridging the financial inclusion gap.
And Eastern Province permanent secretary Chanda Kasolo says government is happy with FINCA Zambia’s steps to upgrade their Chipata branch.
During the official opening of the refurbished FINCA Chipata branch on Thursday, Kamwendo said the institution was fully committed to financial inclusion.
“We serve over 70 per cent of our clients via FINCA express using a biometric point of sale machine, another first in Zambia. This innovation allows our customers to bank closer to their businesses and homes. As we forge ahead, FINCA Zambia remains fixated on the fact that digital innovation, strategic partnerships and customer experience are all crucial to bridging the financial inclusion gap. FINCA is fully committed to driving this agenda,” he said.
Kamwendo said FINCA was committed to play its role and positively contribute to the financial inclusion agenda.
“Although we have seen a gradual increase in financial inclusion, it is true that there is still a long way to go. The 2022 financial inclusion agenda targets set by the Zambian government are to have 70 percent of adults formally included and accessing financial services; a huge leap from the current 38 per cent. We are committed to playing
our role and positively contributing to this agenda,” he said.
Kamwendo said FINCA was serving over 60,000 clients across its 14 branches.
He also announced that FINCA was presented with the Governor’s Award on Wednesday night in recognition of their financial literacy drive.
And Kasolo, who was represented by provincial administrative officer Stephen Tembo, said the commitment of FINCA to modernise its Chipata branch was a clear indication that they were aligned to the vision of the city.
FINCA client Julius Kaunda shared his experience dealing with the financial institution.
The Chipata branch is situated on the Umodzi Highway.

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