ZAMTEL has entered into a partnership with public service transporter Mazhandu Family Bus Service and installed free on-board Wi-Fi across the entire fleet, which services routes from Chililabombwe to Livingstone.
Zamtel announced yesterday that the move was set to transform the public passenger transport landscape in Zambia.
According to a statement issued by acting corporate communications manager Changwe Kabwe, passengers on Mazhandu will also have the convenience of paying for their tickets using ZamPay, the country’s first ever Quick Response (QR) code payment platform.
Kabwe said to increase efficiency and improve customer service, Zamtel was setting up a dedicated Closed User Group for Mazhandu to allow for cheaper and cost effective communications for bus crews.
Zamtel head of corporate and government relations Reuben Kamanga said the introduction of free Wi-Fi on public transports would undoubtedly increase passenger flow.
Kamanga said he was confident that the partnership would encourage people to opt for public transportation by leveraging free on-board Wi-Fi, given the increasing demand for Wi-Fi on transport services.
He said there was now a great demand for transport companies to provide an all-encompassing Wi-Fi solution to allow for a seamless transition from home, office to travel.
“As Zamtel, we continue to provide digital solutions that enrich our customers lives and we are happy that this partnership will change public transport experience in Zambia. Additionally, the convenience of paying for bus fares electronically through ZamPay will further enhance customer experience,” said Kamanga.
And Mazhandu Family Bus Services director Justine Mazhandu hailed Zamtel for the partnership saying the provision of digital amenities would increase ridership.
Mazhandu added that the partnership would further position the company as a leader in the local public transport services sector.
“We move on average 1,200 passengers daily and we have observed that digital amenities are increasingly impacting our passengers who need to access free Wi-Fi to run many tasks such as check emails, listen to music, send text messages, stream videos, use social networks while travelling,” said Mazhandu.
“For the Livingstone route for instance, we serve a lot of tourists who can benefit from free Wi-Fi en route on buses in order to get in contact with their families or access their social networks to share pictures of the tourist sites with their friends.”/