Access Bank Zambia introduces WhatsApp Banking

ACCESS Bank (Zambia) Limited, one of Zambia’s emerging banks, has launched “Access WhatsApp Banking” as part of digital strategy to keep the pace in the digital banking revolution in Zambia and across the continent. Access Bank Zambia’s head of E-business Alfred Ackon said the Bank had continued to keep the pace in the innovation front of the banking industry in Zambia, with the launch of banking services on WhatsApp. He said the service allows Access Bank customers to perform basic transactions via WhatsApp.

“This platform allows customers to carry out transactions like check balance, buy electricity (Zesco), buy airtime, block card transactions, get mini statement and give feedback in its phase one of services that are currently live on the platform,” Ackon said.

He said the Bank was poised to be the world’s most respected Africa bank with key digital banking drivers for innovation in financial services industry.

“Access Bank Zambia is bringing banking closer to its growing customer base by leveraging on the WhatsApp application. We look forward to seeing more of our customers enjoy the seamless experience of chatting with their bank,” Ackon said.

He said the WhatsApp banking was a non-intrusive service, which does not require users to download a new application or use extra data to access the options available but it works with the existing applications. Ackon said what was needed was for the customers to get connected to Access Bank Zambia WhatsApp was to add the number +260 764 801801 as a contact in their phones.

“Access WhatsApp Banking works the same way they would add any other number, activate the service by sending ‘Hi’. It is important to note that customers must use the number registered to their personal accounts with the bank,” he said.

And Access Bank Zambia Limited country managing director Joana Bannerman said the days of brick and mortar banking were fast becoming a thing of the past as Access Bank was breaking new boundaries of innovation.


She said the product was designed to provide customers with an easy and reliable banking channel using familiar technology.


“The WhatsApp banking service will allow users to automate most parts of the banking experience, providing customers the ease of remote banking with the convenience of transacting on a social platform,” said Bannerman.

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