Stanbic will not become a faceless entity, says Gabaraane

THE Banker magazine has named Stanbic Bank the bank of the year.

According to a press release issued through Langmead and Baker Communications, Stanbic Bank Zambia scoops the award for second year running.

The award was presented in London by the magazine, which is part of the Financial Times Group.

The awards programme attracts the world’s leading financial institutions, which are judged on their ability to deliver returns, gain strategic advantage and serve their markets, through setting new standards for their local industries, facilitated by technology or other innovative ways of expanding their business.

Stanbic Bank chief executive Leina Gabaraane said the recognition of the bank for the second year in a row as Zambia’s Bank of the Year was testament to Stanbic’s drive to be more than just a bank by leveraging its market leading services and its position as Zambia’s largest bank to be an indispensable partner in driving growth at national and individual level.

He added that the bank’s focus on human capital and its digital technology played a key role in helping the institution create services relevant to the 21st century customer, making it the bank of choice.

“We pride ourselves on being more than just a bank. At Stanbic, we exploit our digital expertise and human condition to create services relevant to the modern and futuristic customer. This translates to respect, trust, empathy and a constant personal touch to complement our digital platforms in service delivery,” Gabaraane said.
He noted that despite the bank’s heavy push for full digitalisation, there would be no mass closure of branches.
“We are constantly training our staff and upgrading our online platforms to enhance customer-facing web and mobile applications…despite this, we will ensure there are few changes to our physical branches as we will continue giving advisory services to our clients. No matter how sophisticated digital platforms get, Stanbic will not become a faceless entity. We will always be available to give the customer that human touch when they need it because at Stanbic, banking is not just a service, but an experience and we exist to make it pleasant for every client,” Gabaraane said.

And Sim Tshabalala, the chief executive of Standard Bank Group, of which Stanbic Bank is a member, said the group’s Africa-wide network was unmatched in its breadth, depth and robustness, adding that the customer was always at the centre of its operations.

“Our network across the continent is unmatched and we work hard to ensure that all our capabilities are at the service of our clients, 24/7/365 days a year, via digital channels or in person,” said Tshabalala.

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